salesforce admin

1.what is salesforce?
        A salesforce is group within a company that conduct sales.salesforce.com is a cloud-based CRM system that allows salespeople to track their sales,support people to track their cases and the entire companys employes to collabrate with each other.

2.what is salesforce technology?
      1It is cloud computing technology.It is available on cloud,no need to install any software
               and no hardware required.

         2.   you can develop our own applications or if you need any applications on demand.

         3.   app exchange is a market place to sell our custom applications and to buy  applications                     from  app exchange

  3.why sfdc?
            1.number one on demand crm
            2.force.com platform-reduce development cost.we can deliver applications in very
               short time.
            3. it is available on cloud-no need to instal any software.
       
4.what is crm?
 customer relationship mangement broadly defined,crm is a stragey for managing a                  companys interactions with clients and sales prospects and ensuring the connect sustain
throught  the  relationship.

5.what purpose crm is used?
        1.retain existing clients
            2.energize dormant accounts/clients
            3.find new clients
6.how crm helps business?
            1.more responsive and targeted customer services
            2.greater cross sell and up sell opportunities
            3.shorter,more effective sales cycles
            4.more efficient call center operations
            5. crm improves services and lowers costs everyone get 360 degree view of customer                    information
          

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